Please read these terms carefully before using our services.
These Terms and Conditions ("Terms") govern your use of Vertex Dispatch's truck dispatching services and website. By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree to these Terms, please do not use our services.
Vertex Dispatch provides enterprise-grade truck dispatching solutions including:
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.
By using our services, you agree to:
Service fees are based on your selected plan and are subject to change with 30 days' notice. All fees are non-refundable unless otherwise stated in writing.
We accept various payment methods including credit cards, ACH transfers, and wire transfers. You authorize us to charge your designated payment method for all applicable fees.
Late payments may result in service suspension and additional fees. We reserve the right to charge interest on overdue amounts at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.
We strive to maintain high service availability and performance standards:
In the event of service disruptions, we will make reasonable efforts to restore services promptly.
All content, features, and functionality of our services, including but not limited to:
are owned by Vertex Dispatch and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.
IMPORTANT: To the maximum extent permitted by law, Vertex Dispatch shall not be liable for:
Our total liability for any claims arising from these Terms or use of our services shall not exceed the amount paid by you in the twelve (12) months preceding the claim.
You agree to indemnify, defend, and hold harmless Vertex Dispatch, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services, violation of these Terms, or infringement of any third-party rights.
You may terminate your account at any time by providing written notice. You remain responsible for all charges incurred up to the termination date.
We may suspend or terminate your access to our services immediately if you breach these Terms, fail to pay fees, or engage in fraudulent or illegal activities.
Your use of our services is also governed by our Privacy Policy. We are committed to protecting your personal information and complying with applicable data protection laws.
Important Notice: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you have any disputes or complaints, please contact us first to attempt an informal resolution.
Any disputes that cannot be resolved informally shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association.
These Terms shall be governed by and construed in accordance with the laws of the United States and the state where our principal office is located, without regard to conflict of law provisions.
We reserve the right to modify these Terms at any time. We will notify you of material changes via email or by posting a notice on our website. Your continued use of our services after such modifications constitutes your acceptance of the updated Terms.
If you have any questions about these Terms and Conditions, please contact us: